1. What Information We Collect

We may collect personal information from you when you contact us, sign up for updates, make an enquiry, or engage with our support services. This may include:

• Your full name

• Contact details (phone number, email address)

• NDIS status or plan information (if applicable)

• Information about your support needs or goals

• Feedback, comments, or additional notes you provide

• Information about whether you are enquiring for yourself or someone else

We only collect information that is necessary to provide our services, respond to your enquiries, and support your journey with us.

2. How We Collect Your Information

We collect personal information directly from you when you:

• Fill out a form on our website

• Contact us via phone or email

• Provide information during a consultation or intake process

• Subscribe to updates or newsletters

We may also collect information from a third party if you give us permission to do so (for example, a family member or support coordinator).

3. How We Use Your Information

Your information is used to:

• Respond to your enquiry or request

• Assess your needs and provide appropriate support

• Keep records of our communication with you

• Contact you about services, updates, or relevant information

• Meet our obligations as a registered NDIS provider

We will only use your information for the purpose for which it was collected, unless you give us consent to use it for another reason, or we are required to by law.

4. Do We Share Your Information?

We do not sell or rent your information to anyone.

We may share your personal information with:

• Team members or professionals involved in your care

• NDIS representatives or other relevant agencies (with your permission)

• External service providers or IT platforms we use to operate our business (such as email services or website tools), who are required to keep your information confidential

We only share information when it’s necessary to provide you with quality support or meet legal or regulatory requirements.

5. How We Store and Protect Your Information

Your personal information is stored securely in systems that are password-protected and access-controlled. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Accessing or Updating Your Information

You have the right to request access to the personal information we hold about you. You can also ask us to correct any information that is inaccurate or out of date.

To request access or make a correction, please contact us using the details below.

7. Website & Contact Form

When you use our contact form or sign up for updates on our website, the information you submit is collected for the purpose of:

• Responding to your enquiry

• Understanding your needs

• Providing relevant service information

• Sending updates if you opt in

We will never use the information you provide for marketing unless you have given us permission to do so.

8. Your Consent

By using our website or submitting your information through a form or email, you consent to the collection and use of your information in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in the law or in our services. The updated version will always be available on our website.

10. Cookies & Website Analytics

Our website may use cookies or similar technologies to enhance your browsing experience and help us understand how visitors interact with our content. This may include anonymised data collected through third-party services such as Google Analytics or Facebook Pixel.

These tools help us improve our website’s performance and user experience, but they do not identify you personally. You can choose to disable cookies through your browser settings at any time.

11. Children’s Information

Because we work with children and families, we take extra care to ensure that any information collected about children is handled with the highest level of confidentiality and respect.

We only collect information about a child when we have the consent of a parent, guardian, or authorised representative. This information is used solely to support the delivery of our services and is never shared without appropriate permissions.